Privacy Policies

Gadget Express Australia – Privacy Policy

Gadget Express Australia Limited and its subsidiaries (“ITS Business Group pty ltd ”) recognise that your personal information is important to you and that you are concerned with its collection, use and disclosure. Gadget Express Australia, like other companies operating in Australia, is bound by the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) which set clear standards regarding these activities.

This policy contains information about:

  • when you can deal with Gadget Express Australia anonymously;
  • the purposes for which Gadget Express Australia collects, holds, uses and discloses personal information;
  • the types of personal information that Gadget Express Australia collects;
  • how you may access the personal information that Gadget Express Australia holds about you, and how you may seek correction of that personal information; and
  • how you may complain about a breach of the Australian Privacy Principles by Gadget Express Australia and how Gadget Express Australia will deal with such a complaint.

Appendix A to this policy contains further information which Gadget Express Australia is required to disclose under the Privacy Act 1988 (Cth) to individuals who apply in-store for credit from a third party credit provider (such as HSBC or Telstra).

When can you deal with Gadget Express Australia anonymously?

Generally, you can deal with Gadget Express Australia anonymously (i.e. without identifying yourself). In certain circumstances however, Gadget Express Australia will ask you to provide personal information because it is required by law or Gadget Express Australia’s policies to do so, or because it would be impracticable to deal with you anonymously. These circumstances include where you order goods online (including when you pick up such goods from one of our stores), collect goods from a Gadget Express Australia warehouse

  • providing you with products and/or services requested;
  • dealing with requests, enquiries, complaints, consumer guarantee or warranty claims, and other customer care related activities;
  • marketing our products and services and providing advice on our products;
  • developing and improving our products and services;

We may also use and disclose your personal information for other purposes related to those described above which would be reasonably expected by you.

Documents (including hard copy documents and electronic documents such as emails) which coincidentally contain personal information will also be retained in accordance with Gadget Express Australia’s normal document retention practices for accounting, legal and business purposes.

What personal information does Gadget Express Australia collect?

The kinds of personal information we collect or which we may hold about you may include:

  • your name;
  • your address;
  • your date of birth;
  • your telephone number(s);
  • your e-mail address;
  • payment information;
  • transaction information;
  • your user name and password;

How does Gadget Express Australia collect and hold your personal information?

We collect personal information in a number of ways including:

  • when you order goods or services from us (either online, in-store or over the telephone);
  • when you collect goods that you have ordered from us, including from a Gadget Express Australia warehouse or storeroom;
  • when you set up an account with us
  • Generally, Gadget Express Australia will collect your personal information directly from you. However, Gadget Express Australia also holds information, collected incidentally, concerning individuals who work for companies or organisations that have a business relationship with Gadget Express Australia. Additionally, if you apply for a job with Gadget Express Australia, we may collect personal information about you from any third parties that you nominate as your referees in your application.

Gadget Express Australia holds personal information in a number of ways, including:

  • as part of customer records and other electronic documents on which personal information is contained which are stored on our information technology systems and servers operated by third parties who provide services to us in connection with our business;

We may use your personal information that we have collected to promote and market products and services to you, including through methods such as email

When we send you marketing communications we may provide you a particular way to opt-out such as via SMS. Otherwise, you may opt-out of receiving marketing communications by sending a written request to The Privacy Officer, Gadget Express Australia Group Pty Ltd, either by email to info@gadgetexpress.com.au or by pre-paid post to Unit 6, 3 Weld Street Prestons NSW 2170.

Please note that when you create an account with us your details will be added to our marketing database to receive information relating to Gadget Express Australia and our products. You may also choose to receive such information by subscribing to our marketing database via one of our websites.

To opt-out of receiving Gadget Express Australia marketing materials from our marketing database, you will need to unsubscribe from our database. To do this, simply select the “unsubscribe” option in one of the emails that you receive from us. Please note that if you have an account with Gadget Express Australia, we may still need to send you essential information about your account.

Security of your personal information

We will take reasonable steps to ensure that the personal information that we hold is stored in a secure environment protected from misuse, interference and loss and any unauthorised access, modification or disclosure

To request access to the personal information that Gadget Express Australia holds about you, or to update or correct that personal information, please send a written request to The Privacy Officer, Gadget Express Australia Limited, either by email to info@gadgetexpress.com.au or by pre-paid post to Unit 6, 3 Weld Street Prestons NSW 2170.

How to make a complaint

If you are concerned that the way Gadget Express Australia collects, holds, uses or discloses your personal information may be in breach of the Australian Privacy Principles, please send written details of your complaint to The Privacy Officer, Gadget Express Australia either by email to info@gadgetexpress.com.au or by Visiting us at Gadget Express Australia Unit 6, 3 Weld Street Prestons NSW 2170.

How Gadget Express Australia will handle complaints

After receiving a complaint, we will consider whether we need any further information from you to properly consider and investigate the complaint, and may request such information from you. We will then:

  • In most cases we always offer an exchange or a full refund
  • Notify you of the results of our investigation of your complaint.

If the conclusion of our investigation is that our collection, holding, use or disclosure of your personal information was in breach of the Australian Privacy Principles, we will take steps to remedy the breach as soon as reasonably practicable

If you are not satisfied with our response to your complaint you are entitled under the Privacy Act 1988 (Cth) to make a complaint to the Office of the Australian Information Commissioner. Information about how to make a complaint is available from the Office of the Australian Information Commissioner’s website (www.oaic.gov.au).

How to make a complaint

If you are concerned that the way Gadget Express Australia  Please Call Support 02 98265349 or Email info@gadgetexpress.com.au